What Shipping Methods Are Available?
To make sure that nothing happens to your orders we do our shipping with world’s best companies like DHL and FedEx.
How Long Will It Take To Get My Package?
It will take us 24 hours to deliver your order to the shipping company so it will take 3 to 14 days depending on your location normally if you live in Europe or Asia it will take 5 days, if you live in North America or Africa it will take up to 9 days and if you live in Australia and South America it will take up to 14 days.
What Payment Methods Are Accepted?
We accept all will known debt cards and credit cards like Visa, MasterCard and American Express
Is Shopping On-Line Safe?
Online shopping is generally safe. Security measures have improved considerably since the early days of the Internet.
How do I place an Order?
To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and pay for the order. Make sure to double check that you have filled in your details correctly to ensure that you receive all the necessary info and that your order is delivered without any complications.
How Can I Cancel Or Change My Order?
In the event you wish to cancel or change your order, please contact us. Once the cancellation request has been done, we will notify you via email.
If we are unable to process the requested cancellation immediately, usually because the package has already been shipped, we will contact our courier to have the package returned to our warehouse. Within 2-3 business days of receiving your order, we will process it, issue a full refund to your account if it was prepaid, and notify you via email.
I HAVEN’T RECEIVED MY ORDER YET – WHAT DO I DO?
Within 1-2 working days after placing a successfully placed your order, you’ll receive a tracking number from our courier. If you have not received your Tracking Number, please contact us and we will look into this for you immediately.
If you have any questions regarding your shipment or if you have not received your tracking number, you are more welcome to contact us and we will assist you further.
How Can I Return a Product?
You have the right to return products purchased directly from elverista.com within 30 days* of receiving the item(s) for a full refund.
The product(s) must be unused – in original packaging with labels and protective stickers intact – and still in the same, new condition as when received.
Products purchased directly from elverista.com can be returned to our warehouse using a pre-paid shipping label, which we will provide. Kindly note that items cannot be returned to a local retail store.
If you want to return your order, please register the return via our Returns Portal using this link and follow the instructions.
